Delivery

How long does it take to order the items?

The delivery time is calculated by adding production time + shipping time. 

What is production time?

Production time varies depending of product type. Delivery time is mentioned in the product page under FEATURES. Delivery time is calculated after confirmation of artwork with payment. Kindly note special order items takes longer time for delivery. Saturday, Sunday and Public Holiday is not counted as working days.

What is the cut off time?

Order confirmed after 12pm is consider next working days order.

Is the delivery free?

Free delivery for Avers products within Peninsular Malaysia and exclude any promotion and offer items.  Shipping to other location subject to additional cost.

What is Shipping time?

Local orders delivery time is next working day by courier service.

International order delivery time is 2 to 3 working days and subject to the terms and condition of the courier company and exclude custom clearance.

Do you process the order during holidays?

Saturday, Sunday and Public Holidays are not counted as working days for production.

Do you send goods on weekends?

Please check with the courier company to enquire the delivery time. Normal delivery time is Monday to Saturday and subject to the terms and condition of the courier or shipping company.

What time will my goods arrived?

All parcel will be dispatched during normal working hours only and subject to the terms and condition of the courier company.

Can I self collect my goods?

You can self collect the products at our company at the below working hours.
Mon—Fri 9:00am—5:00pm

What if I do not received the products?

The delivery address must be a valid address. Please check carefully the delivery address and correct postal code. Please contact the courier company with the tracking number provided to you. Please take note delivery may be longer during the festive and holiday season. If you still unable to track it, do contact our customer service.

What is the courier company used for Malaysia destination?

Local orders are usually send out via Gdexpress or Poslaju. Shipping time for majority key town is next working days.  Delivery to rural area may take additional 1 to 2 days subject to terms & conditions of the courier company.

Tracking Site: GD Express Sdn Bhd

Tracking Site: Pos Laju

What is the courier company used for international orders?

International orders appointed courier used by our company are Fedex/UPS/TNT/DHL .

Tracking Site: Fedex

Tracking Site: TNT Tracking

Tracking Site: DHL

Tracking Site: UPS

Does it take a longer time to process bulk order?

For bulk purchase, additional days is required. We will confirmed the delivery time at the point for order confirmation.